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Once an order is placed, is there a long wait to remove records?

After an initial practice survey your records are collected at the earliest convenience and the uplift is typically completed in a day.  Some practices records have been collected within 24 hours.

Can records be collected out of practice hours?

Yes.  Saturdays work very well and records can also be collected during the week.

Can A4 folders be stored?

Any size medical record can be stored.

Can urgent requests for records be dealt with?

Yes.  The scan on demand service securely delivers a digital copy of the record over the HSCN network, to the practice in 4 hours.  This is often used when a practice is preparing a SAR.

A same or next day courier service is also an option if the original paper record is required.

Do we need to retain any records onsite?

Records still to be summarised and those needed for third party requests e.g. SAR’s should be retained.

Is there a procedure for recovery of records in the event that systems are inaccessible?

Yes.  The service includes telephone and email support to ensure constant access to your records in the event that systems are down.

Where are the physical records stored?

Records are stored in the regional storage facilities of our partner Box-it and their parent company Oasis Group. For more information please visit our Information Governance or GDPR page.

Is noteSpace only suitable for GPs?

noteSpace is a bespoke service for GP Practices.  If you have a different requirement please get in touch to discuss how we can help.

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