Video Tutorials

User Guides

  • iGPR Patient Online Record Screening - Quickstep Guide Download
  • iGPR Patient Online Record Screening Full Documentation Download

FAQs

What is your background?

We have more than 25 years of experience in IT for Primary Care - creating and delivering market leading software & service solutions used by thousands of GP Practices.  The daily challenges faced by GPs is always at the focus of what we do.
Learn more about our founder Guy Bridgewater and his background supporting GPs for more than 25 years on our about page.

How does redaction work in iGPR?

iGPR's redaction technology automatically redacts information about third parties who are not the patient and information that could be harmful to the patient if disclosed.  The tools within iGPR makes it easy to make further redactions where necessary and depending on the purpose of the request.

iGPR will redact coded entries, free-text and attachments.

What security measures are in place with iGPR?

The iGPR data-centre is hosted within the NHS HSCN private network.  For end-to-end reports, all patient data is encrypted when processing the report and during transmission using NHS-approved encryption technology.

Do you retain any patient information?

We do not retain or store any patient information and we are not a data controller for patient information.  

For end-to-end-reports, we are a data processor.  Any patient information is cleansed from our system following successful delivery to the requesting organisation, leaving only audit information.

How do I know if the patient has given their consent?

For electronic insurance reports, the patient's consent form will be included with the request.  The software prompts you to review and accept their consent before you may process a report.

For reports received in paper, you should review the paper consent form enclosed with the request.

Will I be given training on how to use iGPR?

Certainly - our support team are here to answer your queries and provide training daily from 9-5.30pm Monday - Friday. You can also get in touch by email, web-chat or any of our social channels.

Will it work with our clinical system?

iGPR works with all the major clinical systems in the UK.

Can this product be purchased as a group?

Yes. We have a number of GP groups, Federations, CCG's and CSU's who have purchased iGPR Premium for their practices. Please contact us for details and pricing.

Which bodies and organisations were consulted with on the development of the product?

We have consulted with Legal & General, the BMA, RCGP, ABI and the ICO on the development of the product.

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